To be eligible, general items (like teawares) must be unused and undamaged, and consumables (like tea and incense) must be completely unopened with original seals intact for health and safety reasons. All items must be returned in their original packaging.

Please use a trackable shipping method, as we are not responsible for lost or damaged returns.

Once we receive and inspect your item (Normally 1-2 business days), approved refunds will be issued to the original payment method within 10 business days. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item received was incorrect or defective.

For more details, please view our full [Returns & Exchanges] or contact our support team at Info@charmony.com.au.

Orders are carefully verified, prepared, and packed within 1-2 business days (excluding weekends and public holidays).

Once dispatched from our facility, estimated delivery times depend on your location:

• Metro Areas (e.g., Melbourne, Sydney, and other major cities): Typically takes 3-5 business days.
• Regional & Remote Areas: Typically takes 5-7 business days (may require carrier transfer).

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package in real-time. For further details, please review our complete [Shipping Policy]

At Charmony, your experience and product quality are our highest priorities.

Quality Guarantee: We guarantee that our products will arrive in pristine condition. If any item (including teawares or accessories) arrives damaged, defective, or incorrect, please contact us immediately at Info@charmony.com.au with photos. We will gladly arrange a prompt replacement or refund.

30-Day Returns: For undamaged items, we offer a 30-day return window. Please note that for health, safety, and hygiene reasons, consumables (such as premium tea and incense) must remain completely unopened and sealed to be eligible for a return.

We do not offer a "taste satisfaction guarantee" on opened consumables. For full details on return eligibility, please review our complete [Returns & Exchanges Policy].