FAQs – Charmony

Products

At my store, we take great care in sourcing our products to ensure the highest quality and ethical standards. Our products come from a network of trusted suppliers and manufacturers located in Tea-producing regions in Asia, renowned for their craftsmanship and expertise. We prioritize working with partners who share our values, including ethical labor practices and sustainable production methods, ensuring that every item has a positive impact on both people and the planet. Additionally, we collaborate with local artisans and small businesses whenever possible, celebrating traditional techniques and supporting local communities. Every product is thoroughly inspected to meet our quality standards before it reaches you, guaranteeing excellence in every purchase.

We offer a carefully curated selection of products designed to meet your needs and complement your lifestyle. Our collection includes different kinds of tea and unique handcrafted accessories". Each item is chosen with an emphasis on quality, functionality, and design, ensuring you receive products that are both practical and aesthetically pleasing. You'll find something to love in our store.

Sustainability is at the heart of what we do. Many of our products are crafted with eco-friendly materials and sustainable practices, ensuring a minimal environmental impact. We prioritize working with suppliers who share our commitment to ethical production, fair labor practices, and reducing waste.

If you’d like more details about specific sustainable features of our products, feel free to reach out!

At Charmony, your experience and product quality are our highest priorities.

Quality Guarantee: We guarantee that our products will arrive in pristine condition. If any item (including teawares or accessories) arrives damaged, defective, or incorrect, please contact us immediately at Info@charmony.com.au with photos. We will gladly arrange a prompt replacement or refund.

30-Day Returns: For undamaged items, we offer a 30-day return window. Please note that for health, safety, and hygiene reasons, consumables (such as premium tea and incense) must remain completely unopened and sealed to be eligible for a return.

We do not offer a "taste satisfaction guarantee" on opened consumables. For full details on return eligibility, please review our complete [Returns & Exchanges Policy].

Shipping

Yes, we do! We are pleased to offer complimentary standard shipping based on your order value:

Complimentary (FREE): For all orders of $149 AUD or more.
Flat Rate ($11.00 AUD): For orders under $149 AUD.

Please note: Shipping costs are calculated automatically at checkout. These shipping rates apply to deliveries within Australia only.

Orders are carefully verified, prepared, and packed within 1-2 business days (excluding weekends and public holidays).

Once dispatched from our facility, estimated delivery times depend on your location:

For Metro Areas (e.g., Melbourne, Sydney, and other major cities): Typically takes 3-5 business days.
For Regional & Remote Areas: Typically takes 5-7 business days (may require carrier transfer).

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package in real-time. For further details, please review our complete [Shipping Policy]

Once your package is shipped, you will receive a confirmation email containing your tracking number. To follow your order's journey in real time, simply click 【Track Your Order】 and enter your tracking details to check your live delivery status.

If you do not receive your tracking email within the estimated processing time, please check your spam folder or contact our support team for prompt assistance.

Currently, we exclusively support shipments to Australia.

Others

We accept Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, Google Pay, Store gift cards.

Most of our web orders ship from 12 Clare Street Bayswater Vic 3153，Australia.

We aim to dispatch your order as swiftly as possible. All in-stock items are carefully verified, prepared, and packed within 1-2 business days (excluding weekends and public holidays).

Please note: While we prepare your order promptly, the exact moment it leaves our facility may occasionally depend on Australia Post’s daily pickup schedules, which are beyond our direct control.

Only one coupon may be used per transaction.

If the item you desire is currently out of stock, please reach out to our support team at Info@charmony.com.au.

Our customer care team will gladly check our upcoming inventory for you and advise whether the item can be pre-ordered, or inform you if it is temporarily unavailable for purchase.

To be eligible, general items (like teawares) must be unused and undamaged, and consumables (like tea and incense) must be completely unopened with original seals intact for health and safety reasons. All items must be returned in their original packaging.

Please use a trackable shipping method, as we are not responsible for lost or damaged returns.

Once we receive and inspect your item (Normally 1-2 business days), approved refunds will be issued to the original payment method within 10 business days. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item received was incorrect or defective.

For more details, please view our full [Returns & Exchanges] or contact our support team at Info@charmony.com.au.